Refund policy

Simple and honest · Last updated August 2026

The short version

First purchase, 14 days, full refund. If MinutePlot is not what you hoped, tell us within 14 days of your first purchase and we refund it in full — no forms, no hard feelings. The free trial exists so you can decide calmly, and this promise backs it up.
Renewals. Subscriptions renew automatically, and you can switch renewal off at any time from Profile → Subscription — the subscription then stays active until the end of the period already paid for. We do not refund partial periods, so the simple recipe is: cancel any time before the renewal date, and nothing further is charged.
Something went wrong? Duplicate charges, billing mistakes, or a renewal that slipped through right after you meant to cancel — write to us and we will sort it out fairly. We are researchers building for researchers, not a subscription trap.

How to request a refund

Use the contact form, choose Refund request as the reason, and write from your account email address. That is all.
Refunds are processed by Paddle, our payment provider, back to the original payment method — typically within 5–10 business days depending on your bank.

The formal bits

By purchasing, you get immediate access to the full service; for EU consumers this means performance begins right away with your agreement. Our 14-day first-purchase promise gives you at least the protection the EU withdrawal right would — usually more, since we do not ask why.
We may decline refunds where the policy is being abused (for example repeated purchase-refund cycles). This has never needed to happen, and we intend to keep it that way.